Photos are added through the Edit option in the case menu. On some case statuses Edit does not appear, and we will upload them for you instead.

Adding the photos

1. Open the patient's case in the portal.
2. Select Menu in the top right of the case.
3. Select Edit and go to the photos section.
4. Upload the new or updated photos.

If Edit does not appear

This happens on certain case statuses. Send us the photos and we will add them manually. Tell us the case number and what stage the case has reached.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

• Practice name
• Patient name
• Case number
• The photos
• What the case status shows

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.