Review the plan using the 3D controls, then select Approve in the top right. The case moves to TPx Ready overnight.

Approving

1. Open the patient's case in SmileStudio or ARCAD.
2. Review the treatment plan using the 3D controls.
3. Select Approve in the top right of the interface.
4. The case status updates to TPx Ready overnight.

If nothing happens

If the Approve or Revision button does not respond, or the case status has not changed after 24 hours, tell us what you are seeing on screen.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

• Practice name
• Patient name
• Case number
• The error message, or what happens when you select Approve

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.