Can aligners be delivered directly to a patient?

Yes, as long as no in-clinic procedure is needed at that stage. Confirm with the treating clinician that no attachment bonding or IPR is due, then ask us to arrange direct dispatch.

Important: Check first that nothing clinical is due at this stage. Sending aligners direct when attachments or IPR are needed means the patient ends up wearing an aligner that cannot track.

What we need

We arrange dispatch straight to the patient's address. Give us the patient's mobile number as well, so the courier can send them delivery notifications.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

Practice name
Treating clinician name
Patient name
Case number
Patient delivery address
Patient mobile number
Confirmation that no in-clinic procedure is due at this stage

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.