If you have created a duplicate or an incorrect case, we can delete it. Tell us which case numbers to remove and which one to keep.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

• Practice name
• Patient name
• The case numbers to delete
• The case number to keep
• Why the duplicates were created

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.