Do I need to remove wires before submitting case records?

Do I need to remove wires before submitting case records?

No. Take the records as you normally would and leave the wires in place. The planning team removes them virtually before planning begins.

What to do

  1. Take records as normal, with wires in place.
  2. Add a note in the Clinical Conditions field saying wires are present and asking for virtual removal.
  3. Submit the case.

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.