Dental Monitoring is reached in two ways: from a desktop through one-smile.com, then Portal Access, or from a mobile device using the DM Doctor app. Anything you can do on the dashboard you can also do in the app.

From a desktop

1. Go to one-smile.com.
2. Select Portal Access.
3. Choose Dental Monitoring and sign in.

If you do not have an account yet

Contact your OneSmile practice manager or message the OneSmile Concierge chat. Account setup is arranged for you as part of onboarding, and includes adding the standard OneSmile aligner and retention protocols to your library.

First patient

If your first DM patient is imminent and you are not confident with setup, ask your practice manager for a walkthrough before the appointment rather than on the day.

Your first patient checklist

• Confirm you can sign in on both desktop and app
• Confirm the OneSmile protocols are in your protocol library
• Create a quickstart so fit-appointment setup takes a few clicks
• Have the ScanBox ready before the patient sits down

What DM does in a OneSmile case

Dental Monitoring is not an optional add-on to the treatment model. It supervises the case between appointments, produces the GO and NO-GO decisions that govern when a patient changes aligner, and triggers the stage analysis that drives manufacturing of every batch after the first. A case without active monitoring cannot be staged.

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.