The OneSmile provider portal is at tp.one-smile.com. Your existing username and password still work: only the web address has changed. If a saved bookmark points at one of the retired domains you will see an unavailable page, so update it once and the problem goes away permanently.

Update your bookmarks

The previous addresses, onesmileglobal.com and onesmile.asia, have been retired. A saved bookmark pointing at either of them will show an unavailable page or out-of-date information. Delete the old bookmark and save the new one.

If you cannot get in

1. Confirm you are on tp.one-smile.com and not a saved shortcut to an older address.
2. Use the password reset link on the login page.
3. If the reset does not resolve it, start a chat with the OneSmile Concierge with your clinic name and the address on the account.

Who has portal access

Each treating clinician needs their own account, because the treating clinician is recorded against every case and all treatment planning communication is routed to that account. Practice coordinators and administrative staff can be given their own logins to handle submissions and tracking without using a clinician's credentials.

What you can do in the portal

• Submit new cases and upload records.
• Review, modify and approve treatment plans.
• Check case status and read planning notes in TPx Connect.
• Track shipments for every stage.
• Order retainers and replacements.

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.