Set the patient up at the fit appointment: create them in DM, enter the total number of aligners in the plan, set the current aligner to 1, start monitoring on the OneSmile aligner protocol, and have them complete their first scan in the practice with you watching.
The single biggest predictor of DM compliance is whether the first scan went well. Doing it chairside lets you correct phone placement, retractor technique and lighting before the patient is at home on their own.
Explain at this appointment that scanning on time is a condition of the treatment model, and that it is what allows them to avoid six to eight weekly clinic visits. Patients who understand the trade comply. Patients who were not told tend not to.
Note: Adding the standard OneSmile protocols to your protocol library and creating a quickstart makes every subsequent patient faster to set up.
If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.