How to order retainers in the OneSmile portal

How do I order retainers?

Open the patient file, go to the treatment plan, select Order, then on the next page select Retainer. You then choose whether to use the last aligner as the model or to submit new scans.

Steps

  1. Open the patient file.
  2. Go to the treatment plan.
  3. Select Order.
  4. On the next page, select Retainer.
  5. Choose your model source.

Choosing the model source

  • Use last aligner: the retainer is made from the final aligner position. Suitable for most cases.
  • Submit new scans: required if anything has changed since the final aligner, most commonly if you have bonded a lingual retainer, or if the patient has had restorative work.

Turnaround

Approximately five days from receipt of the scan, plus transit. See the article on turnaround times.

Single arch

A single-arch scan can be submitted for a single-arch retainer. You do not need to submit both arches together.

Note: If the patient is proceeding with the guarantee, you must also upload the intraoral scan into Dental Monitoring when placing them on the retention protocol. See the article on the guarantee conditions.

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.