Open the patient file, go to the treatment plan, select Order, then select Retainer on the next page. You then choose whether to use the last aligner as the model or to submit new scans.

Steps

1. Open the patient file.
2. Go to the treatment plan.
3. Select Order.
4. On the next page, select Retainer.
5. For the first set, select the complimentary option. For later sets, select the two pack or the three pack.
6. Choose your model source and upload STL files if they are needed.

Choosing the model source

• Use last aligner: the retainer is made from the final aligner position. Suitable for most cases.
• Submit new scans: required if anything has changed since the final aligner, most commonly if you have bonded a lingual retainer or the patient has had restorative work.

Turnaround

Around five to seven business days from receipt of the scan, plus transit.

Single arch

A single-arch scan can be submitted for a single-arch retainer. You do not need to submit both arches together.

If the option does not appear

If the retainer ordering option is not showing, or you have accidentally created a duplicate retainer case, tell us the case numbers and we will sort it out.

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.