Standard modifications are processed overnight. Submit before 5pm AEST and the updated plan should be there the following morning.
If the patient's appointment is within 48 hours, tell us as soon as you have submitted so the case can be prioritised.
If there is no update after 36 hours, let us know with the case number.
If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.