Modifications are made in ARCAD or SmileStudio using the 3D controls. Install the latest update first, because an outdated install is what causes cases to come back as duplicate versions.

Submitting

1. Open the patient's case in SmileStudio and select Modification from the case menu.
2. Make your changes with the 3D controls: tooth positions, rotations, IPR and attachments.
3. Write out each change alongside the controls. Be specific, for example intrude 21 to match the 11 gingival margin.
4. Submit. The planning team processes modifications overnight.

If the plan comes back unchanged

Tell us which specific movements were not applied rather than resubmitting the same request. If several rounds have not resolved it, we will put the case in front of the clinical team for review.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

• Practice name
• Patient name
• Case number
• The changes you asked for
• The version that came back
• What is still wrong
• The patient's appointment date

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.