Installing the ARCAD or SmileStudio update

Installing the ARCAD or SmileStudio update

Ask us for the current installer link, then run it on every clinic computer that uses SmileStudio.

Installing

  1. Ask us for the current installer link.
  2. Close SmileStudio or ARCAD before running the installer.
  3. Run the installer and follow the prompts.
  4. Reopen the software and confirm the version number has changed.

Tip: Repeat this on every clinic computer that uses SmileStudio. A single machine left on an old version will keep producing duplicate modification versions.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

  • Practice name
  • How many computers need updating
  • Which operating system they run

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.