Lateral rotation, the watermelon seed effect, is caused by tight contacts. Run 0.1mm IPR between the anterior contacts at the start of treatment rather than waiting for the problem to appear.
If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.