Set the expectation at the first aligner issue: the patient scans, and DM tells them when to move. Adaptive mode helps, because it gives them a data-driven prompt instead of asking them to rely on how the aligner feels.

Setting the expectation

1. At the initial aligner issue, be explicit. The patient scans regularly and waits for DM to confirm the move. Advancing early risks poor tracking.
2. Consider Adaptive mode, which gives the patient a personalised prompt based on actual micron level passivity.

If they have already self-advanced

Assess tracking using the DM data. Where there is significant deviation, a SmartSTL or a refinement may be needed. Tell us how many sets they moved through and what the tracking shows.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

• Practice name
• Patient name
• Case number
• How many sets the patient has self-advanced
• What the DM tracking status shows

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.