Case statuses run from Draft through to Dispatched, with On Hold as a side branch. Each status tells you whether the case is waiting on you or on us.

The statuses

• Draft: created but not submitted. You need to complete and submit it.
• Submitted or In Review: records received and being reviewed by the planning team.
• Ready for Dr: the treatment plan is ready for you to review in SmileStudio or ARCAD. Approve it or request a modification.
• TPx Ready: approved and released to production.
• In Production: aligners are being manufactured.
• Dispatched: shipped. Check TPx Connect for the consignment number.
• On Hold: paused. Tell us when you want it reactivated.

If a case is stuck

If a case sits in the same status for more than three business days without moving, let us know and we will find out why.

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.