Replacement aligners for any set take around five to seven business days to produce. Tell us the case number and which aligner numbers you need.

Before you order

Decide with the treating clinician whether the patient can stay in their current aligner until the replacement arrives, or whether they need a holding retainer in the meantime.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

• Practice name
• Patient name
• Case number
• Which aligner numbers you need
• What happened to the aligner
• Whether it is urgent, and the patient's appointment date
• Whether delivery goes to the clinic or the patient

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.