Every staged patient needs three labels in DM: your practice name, os staging, and the current stage. The aligner count field takes the total for the whole plan, not the 12 in the current stage.
Important: In the aligner count field, enter the total planned aligner count for the full treatment. If the plan is 36 aligners, enter 36, not 12. This is the most common setup error and it breaks tracking for the rest of the case.
If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.