Individual provider logins can be merged into one shared practice account. It needs a configuration change at Dental Monitoring's end, so ask us to arrange it.

What changes

• Everyone signs in under the practice email with a shared password.
• Each provider appears as a selectable option when a new case is submitted.
• Existing patients move across with the accounts.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

• Practice name
• The login emails you use now, one per line
• The practice email you want to use
• Primary contact name

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.