STL files go up through the portal on the patient's case. You need four files: UpperJawScan, LowerJawScan, BiteScan and BiteScan2.

Exporting and uploading

1. Export the STL files from your scanner software.
2. Open the patient's case in the portal and go to the patient file.
3. Upload each file into its designated field.

If the upload will not work

Send the files to us and we will upload them at our end. If you scan with Trios, ask us first whether we can pull the files directly from 3Shape, which saves you exporting them manually.

If you cannot get a bite scan

Say so when you submit. The planning team will tell you whether they can proceed without it, rather than the case sitting and waiting.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

• Practice name
• Patient name
• Case number
• Which scanner you use
• The files themselves
• Anything missing and why

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.