DM can only track a tooth once it has visibly erupted, because it needs physical data points on the tooth surface. Note unerupted teeth in the prescription, and send a new scan as each one comes through.

What to do

1. At case setup, note in the Prescription which teeth are unerupted. The planning team will plan eruption compensation for them.
2. As each tooth emerges during treatment, take a new scan of the arch.
3. Send us the new STL files and we will update the SmartSTL baseline for that tooth.

What to have ready

Start a support request in the OneSmile Concierge chat and include:

• Practice name
• Patient name
• Case number
• Which teeth have newly erupted
• The new STL files

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.