Enter the total planned aligner count for the whole treatment, not the 12 in the current stage. If the plan is 36 aligners, enter 36.
Important: Entering 12 is the most common staging setup error. DM then treats aligner 12 as the end of treatment, and the SmartSTL assessments fire at the wrong points for the rest of the case.
If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.