Your practice manager is your first point of contact for anything case related. They can usually resolve a query faster than a general enquiry, because they can see your cases and act on them directly.
Note: Coverage changes as the team grows. If your usual contact has moved on, the OneSmile Concierge chat will always route you to the current practice manager.
Use your practice manager for anything needing judgement or knowledge of your practice: a case behaving oddly, a decision about triggering an early stage analysis, a question about which package suits a presentation. Start a support request for anything needing a tracked outcome, such as a missing shipment or a portal access failure.
If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.