Duplicate versions come from an outdated ARCAD install. The planning team cannot edit the older file directly, so a new version is created alongside it.

Fixing it

1. Update ARCAD. Ask us for the current installer link.
2. Compare V1 and V2 carefully.
3. Approve only the version that reflects the changes you asked for. Do not approve both.

If V2 does not reflect what you asked for, tell us exactly what is different between the two and we will get it corrected.

Still need help

If this article did not resolve your question, your practice manager is your first point of contact for case and product support. For anything that needs a tracked outcome, start a chat with the OneSmile Concierge using the chat button on this page. Include the patient name, the case number and the current aligner number so it can be actioned without a follow-up question.