Case Submission & Records
Can I submit a single-arch case?
Yes. Single-arch options appear in the package selection at submission, and single-arch retainer remakes can be submitted on their own without the opposing arch. When submitting Select the single-arch option that matches your treatment intention. ...
Can I add or replace records after I have submitted a case?
Yes, but how you do it depends on where the case has reached. While the case is still in planning, add records directly through Menu then Edit. Once a proposal has been issued you cannot add records directly and need to submit a modification request ...
What is the difference between Clinical Conditions and Prescription notes?
Clinical Conditions is the patient's background. Prescription is what you want the planner to do. Both are read by the planning team, and being specific in each cuts down the number of modification rounds. Clinical Conditions Medical and dental ...
Adding or updating photos on a case
Photos are added through the Edit option in the case menu. On some case statuses Edit does not appear, and we will upload them for you instead. Adding the photos Open the patient's case in the portal. Select Menu in the top right of the case. Select ...
Do I need to remove wires before submitting case records?
No. Take the records as you normally would and leave the wires in place. The planning team removes them virtually before planning begins. What to do Take records as normal, with wires in place. Add a note in the Clinical Conditions field saying wires ...
TEST4: X-ZCSRF-TOKEN format
Testing X-ZCSRF-TOKEN header format
Who is my OneSmile practice manager?
Your practice manager is your first point of contact for anything case related. They can usually resolve a query faster than a general enquiry, because they can see your cases and act on them directly. What your practice manager can help with Case ...
How do I track a shipment?
Open the patient file and go to TPX Connect. Shipping information for each stage is recorded there, including estimated dispatch date and consignment number. Copy the consignment number into the courier's tracking page for your country. To track Copy ...
Can I submit a single-arch case?
Yes. Single-arch options appear in the package selection at submission, and single-arch retainer remakes can be submitted on their own without the opposing arch. When submitting Select the single-arch option that matches your treatment intention. ...
Can I add or replace records after I have submitted a case?
Yes, but how you do it depends on where the case has reached. While the case is still in planning, add records directly through Menu then Edit. Once a proposal has been issued you cannot add records directly, and you need to submit a modification ...