Portal & Platforms
Fixing an incorrect package selection on a submitted case
We can correct the package before production begins, so tell us as soon as you spot it. If the case has already gone into production, say so immediately and we will try to halt it. Important: The correction has to happen before production starts. ...
Which OneSmile web addresses are current?
Every OneSmile service now sits under a single domain, one-smile.com. The two former domains, onesmileglobal.com and onesmile.asia, have been retired and are no longer maintained. Current addresses Main site: one-smile.com Treatment planning portal: ...
How do I log in to the OneSmile provider portal?
The OneSmile provider portal is at tp.one-smile.com. Your existing username and password still work: only the web address has changed. If a saved bookmark points at one of the retired domains you will see an unavailable page, so update it once and ...
Deleting an incorrectly created case
If you have created a duplicate or an incorrect case, we can delete it. Tell us which case numbers to remove and which one to keep. Important: Do not submit or progress the incorrect cases. Leave them where they are and note the numbers. What to have ...
OneSmile portal case status guide
Case statuses run from Draft through to Dispatched, with On Hold as a side branch. Each status tells you whether the case is waiting on you or on us. The statuses Draft: created but not submitted. You need to complete and submit it. Submitted or In ...
Which OneSmile web addresses are current?
Every OneSmile service now sits under a single domain, one-smile.com. The two former domains, onesmileglobal.com and onesmile.asia, have been retired and are no longer maintained. Current addresses Main site: one-smile.com Treatment planning portal: ...
How do I log in to the OneSmile provider portal?
The OneSmile provider portal is at tp.one-smile.com. Your existing username and password still work: only the web address has changed. If a saved bookmark points at one of the retired domains you will see an unavailable page, so update it once and ...