Digital Monitoring
How do I onboard a patient onto Dental Monitoring?
Set the patient up at the fit appointment: create them in DM, enter the total number of aligners in the plan, set the current aligner to 1, start monitoring on the OneSmile aligner protocol, and have them complete their first scan in the practice ...
How do I access Dental Monitoring?
Dental Monitoring is reached in two ways: from a desktop through one-smile.com then Portal Access, or from a mobile device using the DM Doctor app. Anything you can do on the dashboard you can also do in the app. From a desktop Go to one-smile.com. ...
The OneSmile 10 year retention programme
Every OneSmile patient gets the 10 year retention programme at no extra charge. DM Lite checks compliance every three months, and if a scan shows relapse beyond the accepted threshold we produce a free SmartSTL refinement. Setting it up After ...
Managing DM notifications at the final aligner
DM sends a completion style message when the patient reaches their last aligner, which reads as though treatment is over. Prepare the patient before it arrives and book the de-band appointment early. What to do Contact the patient when they reach the ...
Switching a patient off Smart STL staging
You can move a patient back to conventional delivery part way through treatment, but it changes the case and the DM setup, so we need to make the change at our end. Before you decide Talk through what changes with the patient. All remaining aligners ...
Setting DM labels for Smart STL staging patients
Every staged patient needs three labels in DM: your practice name, os staging, and the current stage. The aligner count field takes the total for the whole plan, not the 12 in the current stage. Adding the labels Open the patient in the DM dashboard. ...
Setting up a shared practice DM account
Individual provider logins can be merged into one shared practice account. It needs a configuration change at Dental Monitoring's end, so ask us to arrange it. What changes Everyone signs in under the practice email with a shared password. Each ...
DM Adaptive mode: what it does and when to use it
Adaptive mode measures how quickly each aligner becomes passive and tells the patient when to move on, rather than leaving them on a fixed schedule. It is switched on per patient by us, so ask if you want it. How it works We activate Adaptive mode on ...
How long does a DM scan take to process?
The raw 3D images are there straight away. The AI analysis usually lands within three to six hours during Australian business hours, and the full report and patient notification at around 12 hours. What appears when Raw scan data is available ...
Patient is getting late scan notifications in error
This is a known fault in the DM platform rather than a reflection of the patient's actual scanning. Reassure the patient, then let us know so it can be raised with Dental Monitoring. What to tell the patient Their scans have been received and nothing ...
Fixing a washed out or foggy DM scan
A washed out or foggy scan is nearly always moisture, dust or a marked lens inside the retractor. Work through the checks below before the patient scans again. Clear the retractor Take the retractor out of the patient's mouth. Wipe the inside dry ...
How do I access Dental Monitoring?
Dental Monitoring is reached in two ways: from a desktop through one-smile.com, then Portal Access, or from a mobile device using the DM Doctor app. Anything you can do on the dashboard you can also do in the app. From a desktop Go to one-smile.com. ...